Refund & Exchange Policy – Squishy World

At Squishy World, we care deeply about the quality of our products and your overall shopping experience. Every item is carefully inspected and securely packaged before shipping. If something doesn’t go as expected, please review our policy below.

🔁 Returns & Exchanges – 14-Day Window

From the date you receive your order, you have 14 days to request a return or exchange, according to the conditions outlined below.

✅ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, Squishy World will cover all costs related to the return or replacement.

What we offer:

• Free return shipping, when applicable
• Full refund or free replacement

Conditions:

• The issue must be reported within 14 days of delivery
• Clear photos or videos showing the damage, defect, or incorrect item are required
• Photos or videos taken during the unboxing process are strongly recommended

Once your request is reviewed and approved, our support team will provide the appropriate return or replacement instructions at no additional cost to you.

💬 Change of Mind or Dissatisfaction

If you wish to return your product because you changed your mind or are not satisfied with your purchase, the following conditions apply:

• You must contact us within 14 days of receiving your order
• The item must be unused, in its original packaging, and in perfect condition
• The customer is responsible for all return shipping costs
• The item must be sent to the return address provided by our support team via email
• After we receive and inspect the returned item, we will issue a refund for the product price only
• Original shipping fees are non-refundable

Please do not send your return to any address without first contacting our support team.

📩 How to Request a Return or Exchange

To request a return, refund, or exchange, please contact us at support@squishyworldshop.com and include the following information:

• Your order number
• The reason for your return or exchange
• Clear photos or videos, if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide the necessary instructions, including the appropriate return address when applicable.

💳 Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

⏰ Important Notes

• Requests made more than 14 days after delivery will not be accepted
• Refunds for returned products are processed only after the item has been received and inspected
• Items returned without prior authorization may not be accepted
• Squishy World reserves the right to deny a return or refund if the item does not meet the conditions described in this policy

🥟 Final Notes

This policy is designed to ensure a fair and transparent experience for our customers while maintaining Squishy World’s quality standards.

If you have any questions about your order, return, exchange, or refund, please contact us at support@squishyworldshop.com — we’re always happy to help.

Thank you for choosing Squishy World 💛